Message Retrieval
title: Instagram: Message Retrieval description: >- Configure how Instagram direct messages are retrieved when the integration is active.
Open Message Retrieval
On your Instagram channel detail page, select Message Retrieval.
Screenshot coming in a later update.
Purpose
Options align Instagram’s DM events with Agenized conversations. Refer to the live form for supported toggles; Meta API limits and account type can affect what is possible.
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Last updated 2 weeks ago
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