Custom Email
Custom Email overview
Connect any mailbox over IMAP/SMTP so agents can read and send mail from one workspace. Channel detail tabs: Settings, Message Retrieval, Email Signature.
What this channel is
Custom Email (IMAP/SMTP) brings a generic mailbox into Agenized. You supply server settings and credentials; inbound mail becomes conversations your agents can handle, and outbound replies send through your SMTP configuration.
Screenshot coming in a later update.
Add a channel
From Channels, choose Custom Email (IMAP/SMTP) and complete the connection flow. After creation, open the channel for Settings, Message Retrieval, and Email Signature.
Sections
| Section | Purpose |
|---|---|
| Settings | Connection, identity, routing |
| Message Retrieval | How inbound mail is fetched and threaded |
| Email Signature | Signature appended to agent replies |
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Last updated 1 day ago
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