Playground
Launch a live chat widget preview to test this agent without affecting production conversations.
Playground opens the same chat launcher customers see, anchored to the bottom-right of the merchant portal, so you can validate behavior safely.
Test vs AI Test
Standard interactive chat against this agent with live configuration. Use this for everyday checks after you change instructions, Knowledge, Sources, or Actions.
If your workspace shows this tab, it may run alternate or diagnostic flows. Labels and behavior can vary by release.
Launch and hide widget
Launch
Click Launch widget to inject the preview into the corner of the merchant portal.
Chat
Chat as a shopper would. Try flows that matter for your store: products, orders, hand-off, and so on.
Hide
Click Hide widget when finished.
Playground sessions do not create real customer conversation records in the same way production traffic does, so you can iterate freely.
What to verify
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Greeting and tone match Knowledge and Settings.
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Retrieval pulls the right Sources.
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Actions return sensible results with test credentials.
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Hand-off paths behave when you trigger them on purpose.
Limitations
Last updated 2 days ago
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