Contact detail

Open /contacts/{contactId} from the list or any internal link.

Header and summary

The page loads the contact by id (including archived when the API allows). The header shows key identity fields, badges for status, and actions such as archive, restore, or delete.

Fields and tags

• Custom fields resolve against account Fields & Tags definitions.
• Tags display applied labels; edits depend on what the current UI exposes (some values are model- or extraction-driven).

Related conversations

A paginated table lists conversations tied to this contact with channel and agent context. Open a row to jump to Conversation detail for that thread.

The page loads agents and channels needed for display names without fetching your entire account lists.

Destructive actions

Delete may offer to remove linked conversations. Confirm only after checking compliance needs. Archive is reversible when your filters include archived contacts.

Errors

If the id is unknown or you lack access, you see an error state with navigation back to the list.