Inbox & messages

Open Conversations.

Layout

On desktop you usually see:

• Left: paginated conversation list with channel/agent context and relative times.
• Right: message thread for the selected conversation and a composer (ChatBox) when your role allows sending.

On mobile, the list and thread may be stacked or toggled so you open a conversation full screen.

Selecting a conversation

Click a row to load its messages. The URL may update so you can bookmark or share; deep links also work via Conversation detail (/conversations/{conversationId}).

Filters

Use the filter control to narrow by:

• Archive / active style grouping (implementation uses status_filter types such as active vs archived views)
• Conversation status when available
• Date range (from / to)
• Free-text search (q)

Applying filters refetches the list and resets pagination as needed.

Messages pane

The thread shows roles (visitor vs agent), avatars or initials where configured, timestamps, and rendered content (including markdown or rich widgets when present). New messages may append with smooth scroll to the bottom.

Archive, restore, delete

Row or header actions can archive or restore conversations, and delete where permitted. Confirm in the modal before destructive steps. Successful operations refresh the list and may update sidebar remaining conversations counters via app events.

Pagination

The list is paged (default page size is fixed in the app). Use next/previous controls to move through results.