Settings

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title: Outlook: Settings description: >- Microsoft OAuth, channel status, and agent routing for the Outlook channel.

Open Settings

Select your Outlook channel from Channels, then open Settings.

Typical configuration

• Microsoft account: Reauthorize if the connection is lost or passwords rotate.
• Channel metadata: Name and active state for this mailbox.
• Routing: Assign agents or category routes like other channels.

Related

• Message Retrieval
• Email Signature